Refund policy

The Goblin Tinkerer
Operated by Ryan Pfeiffer
Last updated: 18 Oct 2026

Location: Gold Coast, Queensland, Australia
Email: thegoblintinkererofficial@gmail.com
Instagram: @thegoblintinkererofficial
Website: Shop: https://tgtdesign.myshopify.com
Website: Portfolio: https://www.thegoblintinkerer.com

© 2026 The Goblin Tinkerer. All rights reserved.

Thanks for supporting The Goblin Tinkerer! I want every customer to be happy with their order. If there’s a problem, please get in touch and I’ll do my best to sort it out.

Change-of-mind returns

We accept change-of-mind returns within 14 days of delivery for unused, undamaged items in their original condition.

To be eligible, items must be:

  • Unused and in resalable condition

  • Returned in their original packaging or protective sleeve where applicable

  • Accompanied by your order number or proof of purchase

To request a return, email thegoblintinkererofficial@gmail.com with your order number, the item(s) you want to return, and a brief reason. Once approved, we’ll send return instructions.

Approved refunds will be issued to your original payment method within 5–10 business days of the returned item being received and checked.

You are responsible for return postage on change-of-mind returns. We recommend using a tracked service, as we cannot refund items that do not arrive.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact me within 7 days of delivery with your order number and clear photos of the item and packaging.

Depending on the issue, We will offer:

  • A replacement, if stock is available

  • A repair or replacement part, where suitable

  • A full or partial refund

For damaged, faulty, or incorrect items, We will cover reasonable return postage or may not require the item to be returned at all.

Stickers and prints

Because stickers and art prints can be easily damaged or marked, please check them carefully on arrival.

  • Stickers must be unused and still on their backing paper to be eligible for a change-of-mind return.

  • Art prints must be returned flat, in their original protective sleeve or packaging, and free from creases, marks, fingerprints, or damage.

  • Slight variations in colour may occur between screens and printed products; these are not considered faults unless the print is materially different from the listing.

Keychains and pin badges

Keychains and paper pin badges must be unused and in their original condition for a change-of-mind return.

Please note that small variations in printing, plating, texture, design placement, or finish can occur during manufacturing. Minor variations that do not affect use or significantly differ from the product listing are not considered faults.

Non-returnable items

The following cannot be returned or refunded for change of mind:

  • Stickers that have been peeled, applied, or removed from their backing

  • Prints that have been framed, trimmed, written on, or damaged after delivery

  • Keychains or pins that have been worn, scratched, or damaged after delivery

  • Clearance or final-sale items clearly marked as non-returnable

  • Gift cards

This does not affect your rights if an item is faulty, damaged on arrival, or not as described.

Custom orders and commissions

Custom designs, personalised items, commissions, and bulk custom orders are made specifically for you and are non-refundable once production has begun.

  • Before work begins, cancellations may be eligible for a refund minus any completed design or administration costs.

  • Once sketches, design work, printing, cutting, or production has started, deposits and payments are non-refundable.

  • If a custom item is faulty or materially different from the agreed design, we will offer a repair, remake, or refund where appropriate.

Refund processing

Refunds are issued through the original payment method where possible. Your bank, PayPal, or card provider may take additional time to process the refund.

Original shipping costs are not refunded for change-of-mind returns, unless the entire order is being returned because of my error.

Australian Consumer Law

The Goblin Tinkerer’s products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality and the failure is not major.